Safeguarding the Customer

The ECA Warranty, the ECA Bond and the ECA Code of Fair Trading provide assurance that all installation work is completed thoroughly and satisfactorily according to Relevant Standards. These three important elements cover work compliance, work completion and good customer relations.

ECA Warranty

If work fails to comply with the relevant standards, the ECA Warranty ensures that it shall be rectified to comply with such standards subject to a maximum limit of £100,000. Subject to the terms and conditions of the scheme the Warranty provides the claimant, at no cost, with an assurance that if any work carried out by an ECA member fails to comply with the Relevant Standards, it shall be rectified at no further expense. The ECA Warranty is valid for a period of six years from completion of the contract.

ECA Bond

The ECA Bond, subject to the terms and conditions of the scheme, provides the claimant with an assurance that if a member’s employment is determined for a specified reason, such as the insolvency of the member, the additional cost of completion will be met. This is subject to a maximum limited of £100,000 or 10% of the contract value shown on the member company’s certificate. The benefits of the Bond are available to clients on all contracts completed on ‘approved forms’.

ECA Code of Fair Trading

The ECA Code of Fair Trading is in addition to the customer’s legal and statutory rights. It encourages good communication and gives guidance on matters such as standards of workmanship and materials, design, costs, guarantees, payment terms and settlement disputes.

To enhance our Health and Safety standards we have entered into a partnership with Key Ostas who assist us in maintaining a pro-active culture to Health and Safety and its duties. All of our employees are fully updated with their duties and all hold a current CSCS card as their safety is paramount as is that of the people around them.

All our works are undertaken to the latest wiring regulations (currently 17th Edition Amendment No3)